We at Edwards Vacuum believe that there is always a better way. This spirit drives us to provide leading edge technology, innovative and sustainable products, as well as best in class service to our customers around the globe.

That's where you come in - we believe our people make it happen. We provide a collaborative, inclusive and flexible work environment along with competitive compensation and comprehensive wellness & benefits programs.

Site Service Manager - TSMC (Phoenix, AZ)

The Role:

This role is responsible for creating a safe environment for employees and customer personnel. They will assist with sales teams by ensuring that safety, quality and training continue to advance within the service team to ensure ongoing and additional service opportunities. The Site Service Manager manages Team Leaders, Technicians and Service Engineers and will be the primary communication link between the customer facility and Edwards. This role will participate in customer teams and meetings as needed. This role will support coordination and scheduling of classroom and on-the-job training for their team. This will include cross training programs to maintain and improve the skills of the service team and customer's factory personnel assigned to Seller's Equipment. The Site Service Manager will also be trained in the technical operation of equipment to handle escalation for onsite issues and to improve communication with factory support when required.

What We Expect of You?

• Create an environment at customer site that is safe for employees and customer personnel and performs with the highest levels of operational excellence in mind.
• Assist with growing revenue for service and sales teams by ensuring that safety, quality and training all continue to advance the service team and to ensure Edwards is First in Mind- First in Choice for all Edwards service support opportunities.
• Site Service Manager will be responsible for the management of Onsite Team Leaders/Onsite Service Technicians (OST)/Onsite Service Engineers (OSE) and other personnel utilized in the performance of this Agreement.
• The Site Service Manager will be a primary communication link from customer's factory to Edwards, and will participate in customer's various equipment improvements teams, ramp teams, tool down escalation meetings, safety meetings, management reviews, bill of material audits, etc., as requested.
• Site Service Manager will plan and support coordination and scheduling of both classroom and on-the-job training.
• This will include cross training programs to maintain and improve the skills of the OST/OSE's and customer's factory personnel assigned to Seller's Equipment.
• Site Service Manager will also be trained in technical operation of equipment in order to be next level escalation for onsite issues and to improve interface with factory support when required.
• Recruitment of direct and indirect employees, responsibilities include but is not limited to.
  • Creating requisitions for job postings
• Manage relationships and reaching out to recruitment agencies for indirect hires (temporary employees). Communicating with Leads and Trainers who does the interviews.
• Processing external hire paperwork
• Processing internal job movement paperwork

Education/ Experience

• A bachelor's degree or equivalent experience in mechanical or electrical engineering, physics, or chemistry.
• Five years' experience in a service or maintenance role involving direct contact with customers.
• Strong people management experience
• Strong written and oral communication and presentation skills.
• Ability to conceive and implement operational plans and achieve the goals set out by them
• Experience with high vacuum and or exhaust or abatement systems are desirable, as is experience within relevant aspects of the semiconductor manufacturing industry

What you Can Expect of Us?

Edwards is a global leader of vacuum and abatement systems. We are proud to lead the industry, pushing the boundaries of science to deliver innovative products which are intrinsic to everyday life, working in partnership with our customers and continually setting new standards. With over 100 years of rich heritage, Edwards is the partner of choice for tens of thousands of customers in critical applications around the world. Vacuum is required in diverse sectors, from the generation of power to the production of steel, to the challenging environments of space simulation and high energy physics research.

At Edwards, we believe there is always a better way. Our employees are full of ideas. When looking to add a new team member, we are looking for someone that can appreciate what the Edwards Team has done and bring their new ideas and perspective to enhance where we can go. At Edwards you get to be part of something big; we work globally, but also get the opportunity make a difference locally in our own discipline. We work hard to attract, motivate, develop and retain the best talent from the diversity of people across the globe. Our vision to beFirst in Mind, First in Choicerelies on this strategy.We are an Equal Opportunity Employer.

For more information about Edwards visit our website:

A division of Atlas Copco

About Edwards

Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.

Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.